Returns & Exchanges

At Zosi, we stand behind the quality of our security and electronics products with a 30-day money-back guarantee. If you are not completely satisfied with your purchase, you can return your items for a full refund or exchange within 30 days of delivery.

Return Process

• 1.
  Initiate Your Request

  Log into your Zosi account and visit the 'Order History' section to select the items you wish to return and obtain a Return Merchandise Authorization (RMA) number.

• 2.
  Prepare the Package

  Securely pack the electronics in their original packaging, ensuring all cables, manuals, and accessories are included to avoid restocking fees.

• 3.
  Ship the Item

  Affix the provided prepaid shipping label to your package and drop it off at any authorized carrier location, keeping a copy of your tracking number for reference.

• 4.
  Receive Refund or Exchange

  Once our technical team inspects the returned hardware, we will process your refund to the original payment method or ship your replacement unit within 5-7 business days.